FAQ

Q: I bought some merch items, and have some questions. Who can I email?

A: info@merchconnectioninc.com

 

Q: When will my order ship?

A: Orders containing a Radical 2xLP, CD, or preoreder merch item will ship on or around October 22, 2021.

 

Q: Can I exchange or return a merch item that I purchased?

A: Yes, please email us at info@merchconnectioninc.com to arrange an exchange.

 

Q: When will I be charged for my order?

A: You will be charged at the time checkout is completed.

 

Q: How will my package be shipped?

A: We use UPS and USPS to ship packages. We decide which is best at the time of packing. Please note that your order can still be delivered to a PO Box even if we ship using UPS.

 

Q: How long will it take for my international package to arrive?

A: We ship via UPS for packages weighing under 4lbs, and USPS for orders weighing over 4lbs. UPS generally delivers to your local customs agency within 2 weeks, though this can take up to 6 weeks. Your local postal service will then make the final delivery. USPS generally delivers within 2 to 3 weeks, with your local postal service making the final delivery. We do not have a way of expedited customs clearance for any packages, nor can we intervene with foreign customs.